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Service Desk Technician in Stafford, TX at Redi Carpet

Date Posted: 5/15/2018

Job Snapshot

Job Description

We are looking for a Desktop/Helpdesk Support Technician (Jr. System Administrator) for our Stafford, TX location. At Redi Carpet the Service Desk Technician is responsible to provide day to day support to ensure the effective and efficient operation of the desktop environment including PCs, laptops, telephones, printers, and other local and remote peripherals. Under limited supervision and general direction, perform advanced level technical duties requiring special knowledge and/or analytical skills to support of desktop, notebook, mobile devices and system management operations. Duties also include network connectivity support, participation in projects as needed and proper utilization of the Helpdesk system for logging, tracking, and communication of technical support issues.



Job Title: Service Desk Technician



Job Location: Stafford, TX



Job Type: Full Time, Monday through Friday (rare weekend possible)



Role/Responsibilities (include, But Not Limited To The Following)





  • Provide desk side and helpdesk support to local and remote users

  • Providing fault analysis to Redi Carpet's various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite

  • Responsible for end user hardware/software installation, trouble-shooting and maintenance

  • Responsible for end user hardware/software procurement, inventory and allocation management

  • Responsible for coordination with other service teams for incident resolution and request provisioning

  • Responsible for end user hardware/software installation, trouble-shooting and maintenance

  • Responsible for end user hardware/software procurement, inventory and allocation management

  • Responsible for coordination with other service teams for incident resolution and request provisioning

  • Manage and complete projects as requested by immediate supervisor

Job Requirements


  • Outstanding customer service

  • Outstanding presentation & communication

  • Strong troubleshooting ability (blackbelt in Google-fu required ;)

  • Good team player with strong interpersonal skills are desired qualities

  • Excellent written and oral communication skills in required languages